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Graduate Production Support Analyst (2019 Start)

The Opportunity:

If successful, you will gain a place on our Graduate Programme and start your journey by training with us before going on to work as an IT Support Consultant in a global bank, maintaining, designing and developing complex applications in a dynamic global team environment.

Production Support is a vital role within enterprise technology. It's known by several different names, including Application Support, Production Management and Application Management.

Production support involves working closely with business stakeholders (such as traders) to resolve any issues with technical systems and applications. In a trading environment, traders will typically raise 'tickets' – requests for help – with the support teams, usually over e-mail or by telephone. Those tickets will enter a queue of work where the progress of investigations can be tracked. The Production Support team pick up those tickets and work to address the issues, liaising with other technical teams where necessary.

Our training includes:

  • Knowledge of the Markets and Banking business and products traded
  • Experience of working in a dynamic environment often with shifting priorities
  • Front to back awareness of processes within an investment bank (from sales to back office)
  • Awareness of Information Security policies and Technology Risk Management from an enterprise/banking systems context
  • Unix / Sybase / Autosys / Scripting / Oracle

As a company, we can offer:

  • A competitive graduate salary, with regular pay reviews and a flexible benefits package
  • Continued training and pastoral care, as and when you need it
  • Invaluable industry experience and the opportunity to break into a desirable and competitive industry

We are looking for Graduates who

  • Can develop strong relationships with development and infrastructure support teams to resolve production issues in a timely manner
  • Work collaboratively with other teams across geographies keeping the business priorities in mind
  • Love programming and problem-solving
  • Work collaboratively with other teams across geographies keeping the business priorities in mind
  • Work well under pressure, can multi-task, deal with demanding customers, knowing when to push back
  • Are motivated self-starters and team players
  • Have strong written and verbal communication skills (ability to articulate technical issues to the business)
  • Are highly analytical and numerate
Multiple Locations: London, Scotland, Bournemouth, Manchester